FAQ

Shipping

U.S. orders over $100 and Canada orders over $136 will receive free standard shipping at checkout! Orders shipped internationally are not valid for free shipping.

Orders ship out by next-day whenever possible. Orders placed on weekends, holidays, and launch days (and the days following) are usually shipped out within 1-3 business days. You will receive an email notification when your order ships.

When your order ships, you will be notified and sent a tracking link via email. Alternatively, you can find your tracking link by logging into your account on our website and locating your order under "Order History".

Orders shipped Economy within the continental United States average 4-5 days transit time. Orders shipped 2-Day Express within the continental United States average 2 days transit time. Orders shipped outside of the continental United States may take anywhere from 1 day to five weeks to arrive.

Please note that we do NOT guarantee delivery dates. All orders are subject to carrier delays and, once shipped, are not the responsibility of Adorned.

We partner with multiple carriers, including UPS, FedEx, & DHL. They may deliver your package directly or utilize your local post office for delivery.

We use a third-party international shipping service to calculate shipping costs, customs and duty fees, and import taxes at checkout. Cost varies between countries and order volumes.

Order Issues

Please reach out to us using the "Contact Us" form on our site with your order number and a description of the issue. While we will always do our best to get any issues resolved before your order ships out, we are not responsible for orders shipped out with incorrect payment or mailing information.

If you believe there's an issue with your delivered order, please reach out to us as soon as you receive the package using the "Contact Us" form on our website. Include your name, order number, a detailed description of the issue, and photos of the issue (if applicable). We will reach back out to you within 1-2 business days.

If you need to cancel your order, reach out as soon as possible using the "Contact Us" form on the website. Please include your order number and the reason for canceling. We will do our best to cancel the order before it ships, but we cannot guarantee cancellations due to our quick fulfillment process.

Discounts & Coupons

Once you're done adding items to your cart, click the "Check Out" button in your shopping cart. This will take you to a new page where you will add shipping and payment information. You can add your code in the white box that says "Discount code or gift card". Please note that not all discounts are combinable.

We are happy to apply discounts for you for sales announced same-day as your purchase. Otherwise, no, you cannot get a sales discount if you ordered before the sale started. We run promos often so you can always wait for the next one!

Unfortunately, we do not offer sales discounts after the promotional period ends. We run sales often and encourage you to take advantage of the next one!

Returns

Returns are valid for United States and Canada residents only.

Hair Gloss is not eligible for a return once opened.

All other unworn items are eligible for a return if packaging is intact and the order has been delivered within 72-hours. Please note that returns requested outside of the 72-hour window will be rejected.

To request a return, reach out using the "Contact Form" on our website. Include your order number and reason for cancellation. Items that do not qualify for a return per our return policy will be rejected.

Please repackage your item exactly as shipped and affix the provided return label to your package, making sure no other labels are showing. Once your return has been shipped, please give us 1-2 weeks to receive and inspect the item. If the item is confirmed to be in new condition, we will issue your refund, or ship your replacement order. Please note that refunds may take up to 15 business days to show in your account.

Crown Cash Rewards Program

1. Click the "Rewards" Icon in the bottom left corner of the screen

2. Click the "Join Now" button to create an account or choose "Log In" if you already have one.

Once you create your account or sign in, you will be able to access our rewards program!

Every time you log in to your rewards account before making a purchase on our website, you will receive points for the money you spent!

Every $1 spent on our website = 5 Crown Cash points. Every 100 Crown Cash points = $1 in rewards! Let's say you spend $100 dollars on an order- you would be rewarded with 500 Crown Cash points, or $5!

You can also earn extra Crown Cash points by liking us on Facebook and following us on Instagram. Please note that birthdays must be entered at least 30 days in advance for birthday points to be awarded!

You can find your earned rewards under the "Ways to redeem" section of your rewards panel.

Once you have earned enough Crown Cash points, you can select "Redeem" and then "Apply code" for the discount to be automatically applied at checkout! You can also copy and paste the code into the discount box at checkout.

Once you redeem a reward, it cannot be undone! Only one reward allowed per order. Not combinable with other discounts.

We do not retroactively offer Crown Cash points! If you think you are missing points, please reach out to us via the "Contact Us" tab.

Still need help? Send us a message!

Contact Us